Terms and returns

Fivehy Ltd, trading as Vialdee, a company registered in England and Wales under number 17216524, at Office 4689 A L, 182-184 High Street North, Area 1/1, East Ham, London, E6 2JA, United Kingdom. Contact vialdee@fivehy.com, Zalo @vialdee.

Registration and licensing details required for selling into this market will be listed here before trading begins.

Every item sold here is a decant: fragrance transferred from a full retail bottle into a 5ml or 10ml glass atomiser. It is not an original manufacturer-sealed bottle, and it does not come in the brand's own packaging.

We are an independent decanter and are not an authorised retailer, distributor or agent of any brand listed on this site. Brand names are used only to identify the fragrance inside the atomiser.

All prices are in Vietnamese đồng and include VAT at 8%. The VAT contained in your total is shown at checkout and on your order confirmation.

Every order comes with a receipt. Arrangements for a tax invoice are still being confirmed and will be described here once they are.

You may return an unopened atomiser to us. Tell us at the address above and we will give you the return details.

Once an atomiser has been sprayed we cannot resell it, and an opened decant is excluded on hygiene grounds — the honest trade-off for buying a 5ml or 10ml rather than a full bottle.

We refund to the original payment method within 15 days of receiving the returned item. Return postage is ours if the item was faulty or wrongly sent, and yours otherwise.

Fragrance is an alcohol-based flammable liquid, so everything travels by road rather than by air: 1–2 business days to Ho Chi Minh City and Hanoi, 3–5 business days to the provinces.

Express next-day delivery is therefore offered only within Ho Chi Minh City and Hanoi.

For external use only. Do not swallow. Keep out of reach of children. Avoid contact with eyes and mucous membranes. Stop using immediately if irritation occurs.

Flammable — keep away from heat and open flame, and store somewhere cool and dry.

The full ingredient list for each fragrance is on its product page. If you have a known fragrance allergy, read it before buying.

Contact us first at vialdee@fivehy.com or Zalo @vialdee. We aim to respond within two business days.

If we cannot resolve it between us, the authority you can take a complaint to will be named here once confirmed.

For complaints specifically about how we handle your personal data, see the privacy notice.

The law governing these terms and the courts that hear a dispute under them are being confirmed and will be stated here. Nothing written above limits any right you have under the consumer protection law that applies to you; where the two conflict, the law prevails.